As a digital marketing agency or freelancer, you know how important local search is. You know that any business will have a hard time reaching that coveted top rank organically if they don’t claim the top spots in local searches. But your clients don’t. For them, the bottom line is what’s important. It falls on you to make them understand how they will get there.Bridging the gap between the bottom line and local SEO services is no easy feat. It’s not enough to know the numbers and the jargons. You have to reach out and speak in a manner that your clients will understand.
Here are 10 tips you must never forget:
This is the most important part of selling local SEO to your clients. Before you dive into discussions about local SEO pricing, make sure they understand what will happen. Help manage their expectations because, trust us, you don’t want those expectations working against you. No self-respecting SEO will agree to the client wanting to be number one on Google SERPs in a week.
2. Introduce them to the pack:
Specifically, the Google Local Pack. Almost a year ago, Google shook the Local Pack by trimming it down from seven to three. This means your clients have slimmer chances of getting included, but when they do get that spot, they will reap the rewards. Ads are coming to Local Packs as well, and that’s a sure sign that Google will boost this for both desktop and mobile searches. Introduce them to this now, so it’s easier to inform them about paid ads on the Local Pack later.
3. Take a NAP
Not on the job, please. The NAP (name, address, phone number) of a business determines how easy it is for clients to find information about their company. Show them how a regular business search works and explain what the incorrect NAP details will mean for their business.
4. Use the pizza analogy:
It won’t do any good to assault your client with numbers. The best way to tell them about local internet marketing is by discussing something familiar: the search for the best pizza in town. At the end of the day, all pizza establishments just want to sell their pizza. But they want clients to know they are the best, and to achieve that, clients have to see why they stand out. In SEO terms, that means they have to outrank their competition to get more customers.
After giving clients a little insight into the core of SEO, you now have to enforce the importance of SEO with hard facts. Scores of websites get penalized for having duplicate content. More are stumped because their site pages are not optimized properly. Track that against the number of potential customers they’re losing because they didn’t understand the complicated local environment.
6. Surround yourself with powerful allies
Local allies, specifically. Though Matt Cutts said social signals do not affect search rankings, the power of social media manifests in other ways. For example, this increases the shareability and virality of your content, be it in the form of infographics or videos. When your post is shared by a known local figure, this cements your image as someone of authority. And this tells your client that they, too, can be an authoritative figure in their chosen niche if they choose to work with you.
7. Tell a story
Engage clients. Tell them how your local SEO company started with local listings, too. Aim for a balance of humility and strategy. After all, being featured as a prominent local business does wonders for one’s credibility. Talk to them about your achievements. Always go back to the pizza analogy–what is your special ingredient?
8. Build credibility
As an SEO expert, your client base will want to see you walk the talk. That means being credible in Google’s eyes and in your other clients’. This should not be too hard if you’ve been working on your own Google ranking–and really, who in this line of work wouldn’t?
9. Garner the good reviews:
Remember, clients want to increase their bottom line. They get that through sales. To sell, they need customers. And customers love to talk. Find the good reviews and show clients how those influence their brand. Find the negative ones as well, to tell the client why they shouldn’t be so neglectful of their local brand image.
10. Encourage feedback:
As part of introducing local SEO to your clients, you want to build trust. That means showing them you’re not just eager to get their money. Show them you care about what they think. Listen to what they have to say and assure them you will work on areas they feel can be improved.
When selling local SEO to your client base, there’s only one thing you have to remember: think the way they do. Determine the aspects that matter to them, whether that’s popularity, a strong customer base, or a high ROI. When you crack their mystery, onboarding need not be difficult. You can fill their heads with numbers all you like, but if they don’t see how it benefits them, you won’t get anywhere.
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