Ever been in a situation where you have to strike a conversation with someone you’ve never met before? It’s not easy – especially if you’re the type who doesn’t make the first move. That’s the thing with doing cold emails. You need to have the confidence in sending that first message.
There’s an art to writing a cold email, and if you haven’t mastered it, you’re likely to fail in getting a response from prospects. Worse, your mail might end up being tagged as spam. So, how do you cold email properly? That’s what I’ll be talking about in this post.
The Anatomy of a Cold Email
1. A Killer Subject Line
Let’s start off with the first thing that prospects will see when you send a cold email – the subject line.
This is one of the trickiest parts when writing cold emails. You don’t simply say “Here’s Your Mail” if you want them to click on your message. You need to connect with your prospects and show why they need to read your message the moment they see your subject line.
Here are a few pointers:
- Don’t write clickbait or salesy subject lines – It’s old-school and definitely not as effective as it was back then. Some might even consider your email as spam if you write a clickbait subject line.
- KISS (Keep It Short and Sweet) – The shorter the subject line, the better. This is to avoid the subject line from becoming truncated, which prevents prospects from seeing what your email is about. Keeping it short is no excuse for boring subject lines, though. Use words that are relevant and will have a strong impact, so prospects will be compelled to read your cold email.
- Don’t forget to A/B test – The purpose of A/B testing is to know which of the subject lines are effective for cold emails, and this is fairly easy to do. You only need to send two different subject lines to two different mailing lists of the same audience segment, and see which subject line performs the best.
2. Personalized Message
Nobody likes receiving a generic email out of the blue, more so if it came from someone they don’t know. When you’re sending a cold email, don’t make it obvious that you’re using a template and sending it to thousands of people in your mailing list. Remember that real people will see your message, and a generic email won’t leave a great first impression.
Personalization is important, and here are some ways to do it:
- Use emotional hooks – How can you get your message across if you’re disconnected with your prospects? That’s the reason you use emotional hooks. These allow prospects to make a connection with your message and prompt a reaction out of them. Whether it’s making them feel a sense of belongingness or creating urgency, an emotional hook is like the secret sauce of your cold email campaigns.
- Make it conversational – Even if you’re only talking through email, you still need to maintain that conversational tone. Show that you’re interested in starting a conversation. One way to do this is by finding common ground, so you can establish rapport easily. Research about them to know what information will likely catch their attention and bring them into a conversation.
- Their name, their story, their needs – At one point in the cold email, you’re going to introduce yourself. And that’s where you stop. Your cold email isn’t about you—it should be about them. Your cold email should have their name on the greetings or subject line because it shows knowledge of who you are talking to. Acknowledge their needs, and show intent that you can address them, which brings us to the next point…
3. The Value of Your Service – But No Overselling
How are you going to solve their problems? What can you offer that others can’t?
It all comes down to value.
An effective cold email should highlight the solution that you can offer, and not make your prospects guess why you’re emailing them in the first place. Focus on your main message, but be natural. Don’t oversell because that’s when prospects will start closing your email—or even send a response that can result in a backlash.
How do you show value?
- Send content that they’ll love – A cold email isn’t the only a way to reach out to prospects; it’s a strategy to get your content out there. It’s important to send content that resonates to the prospect’s stage at the buyer journey—in this case, your leads are still at the awareness stage. Different types of content you should attach to your cold email are industry tips, methodology explainers, how-tos, and product guides.
- Offer insight – Don’t brag, but show them you’re an expert at what you’re doing in your cold email pitch. This will not only leave a good impression to your prospects, but also help your agency build its credibility.
Before You Start Sending Emails
There are rules you need to follow to make sure your cold emails are sent to the inbox – every single time. Deliverability is a key component to converting cold email leads.
Every successful digital marketer will go through cold emailing, and part of that journey is the learning curve of setting up a practical cold emailing process that targets real leads, passes spam filters, and builds trust as quickly as possible.
When it comes to building trust with your cold emailing process, the email you’re sending from is more likely to convert if there’s a high-level of transparency and trust. You’re more likely to close leads if you have a business domain on your email, as compared to using @gmail.com or a general email address.
Email marketing service platforms give you the option to add in your own domain, or if you’re using Google Apps to run your everyday business emails, the entire process becomes much easier.
1. Build Trust with Email Clients
So, how do you build trust with email clients before even reaching your cold leads? How do you make sure your domain is not blacklisted or marked as spam?
When you’re using your own domain, your email marketing provider may require you to edit your DNS settings to add in DKIM and SPF, commonly referred to as your DMARC records. This will validate the authenticity of your emails and ensure they are genuinely being sent by you via your email marketing provider.
Some of the most popular email marketing platforms such as ActiveCampaign, SendinBlue, CampaignMonitor or Awever will give you the option to use their IP addresses to send emails. But, ideally you want to create DKIM and SPF records to improve trust with spam filters and other email security devices while sending emails, and I’ll explain how it all works together.
A DomainKeys Identified Mail (DKIM) record authenticates your emails as if it were a certification that your email is genuinely coming from you. DKIM records prevent potential impersonators attempting to use your name or organization, and it does this through an encryption key.
Sender Policy Framework (SPF) is the authorization between servers. It’s the “mark” of where you’re sending your message from and where you’ve allowed it to be sent from.
Combine the above, and you have your Domain-based Message Authentication, Reporting & Conformance (DMARC) records complete.
2. Add Your DKIM and SPF Records (DMARC)
Adding DKIM and SPF records to your website is easy. You’ll need to add them via your DNS editor located in your CPanel > Domains > DNS Editor. If you’re using Cloudflare, it’s located under settings > DNS Editor.
Simply enter your SPF and DKIM records, and within 24 hours, your domain and email marketing service provider will be connected and running smoothly.
3. The POP/IMAP Alternative
The other alternative is to link your email account to marketing automation tools via POP/IMAP. This acts as a reader for your email and as an authorized email client that has the permission to perform actions with your email, such as reading, sending, deleting and back up.
The great thing about going via POP/IMAP is setup can be instantaneous. It’s like logging into your email from another client.
For example, our marketing automation allows you to link your Gmail account to the software and send emails as if they came directly from your email address. This also includes a reply-to that directs straight into your inbox. It’s a simple integration that can be done via email settings your dashboard:
Currently we support Gmail and GSuite email addresses. If you need help setting up your domain in marketing automation, you can follow the steps outlined in our Email Integration Steps located in our help center.
Best Practices in Sending Cold Emails
Before you write that email, here are a few things you shouldn’t forget when doing cold outreach:
1. Send to the right people.
Before you hit send, make sure the right people are on your mailing list. Focus on your target niche. The more targeted, the more relevant your message and the more likely that you’ll get a response. This also allows you to use verbiage specific to the niche you’re targeting, which makes your email content more engaging and personal.
2. Find the angle and sell like hotcakes on a Sunday morning
Remember what I mentioned before? It’s always about value.
Your email should serve as an information source of how you can help your prospects. Talk about a specific problem in that niche and propose solutions to address this. Using this problem-solution approach makes it easier to highlight your agency’s USP and pitch this according to their level of need.
3. Use your real name and business address.
Always write a cold email using your real name, as this makes it easier for your prospects to verify who you are. Your business address should also be in your signature. This indicates that your agency is legitimate and has an actual place of operations.
4. Include an option to opt-out of your emails.
Remember the Facebook fiasco involving Cambridge Analytica? You don’t want to cause the same kind of panic as that with your cold leads. When you’re sending a cold email, be honest about where you got their information and give them an option to opt-out of your emails – whether through an unsubscribe button, or removing them from your email list.
5. Be wary of the time you send that email.
Timing is everything. Sending a cold email on a Friday night is not a good practice, simply because the person who’s on the other end of your email has likely gone off to enjoy the weekend. That means your email is going to sit in their inbox for the next two days. The best time to send an email – and this is based on our experience and response rates – is around 10-11 in the morning, as this gives them ample time to go over your email.
Pro-tip: Don’t forget to check the timezone of your cold leads, so you don’t blast them a message when it’s 3 AM on their side of the world.
6. Follow up!
Nothing happens if you don’t follow up a cold email. Send them another message after two or three days of sending your initial email—our Marketing Automation tool allows you to do this (and it’s even better than before). Your follow-up email can go something like this:
7. Test the writing style and tone of your approach.
How you approach your prospects in email is just like how you initiate a conversation. You talk to them in their level of understanding. While your goal is to get them to convert and be your customer, don’t sell to them immediately. Your email should reflect what interests your prospects and what their needs are, so you can better paint a picture of where they fit into your solutions. Talk about their pain points and make an effort to ask questions that will prompt them to respond.
8. Make sure they know how to reach you.
Don’t leave everything to chance. If you truly want to get a response from your cold leads, lay out everything for them. This includes sharing the different ways to contact your business. You can add your contact information in your email signature, or use a scheduling tool and attach the link in your message. This way, they know just how to get in touch when they’re ready.
9. Test, measure, and repeat.
How do you know if your emails are effective? Test and measure. This will allow you to replicate the steps for your next cold email marketing campaigns. The different factors that you can test are:
- Time – At which time did your emails get the highest open/response rates?
- Content – What type of tone and messaging in the subject line and body appeal the most to your recipients?
- CTA – What CTA did you use that received the most clicks?
Identify your metrics – leads generated, conversion rate, etc. Set a baseline and goal for each metric, so you can determine patterns and see which areas of your email marketing campaigns need improvement.
Once you get pass through that initial email, the next ones will be a piece of cake. If you follow the best practices and use the right tools, sending cold emails can provide results that matter for your business – more clients.
Ready to start a cold email campaign? Let us help! Sign up for our SEOReseller Pro Plans and access the best tools for your email outreach.